Pull Tab Machine Service Plan
Keep Machines Running.Keep Tickets Selling.
When a machine is down, ticket sales stop and players lose a reason to stay. Primo's service plan helps reduce interruptions with regular cleaning and a clear service path when something goes wrong.
per quarter
Without a Service Plan: $100 cleaning for one machine, plus $75 for each additional machine, or a $150 service call plus parts.
Service agreement
Review the complete plan terms.
See eligibility, quarterly cleaning, included service visits and labor, parts, renewal, and cancellation details before enrolling.
Without Service Plan
One-Time Cleaning
Request a $100 cleaning visit for one cleaning-eligible machine. Add $75 for each additional cleaning-eligible machine at the same location.
No service-plan enrollment requiredWithout Service Plan
Service Call
Request service for an eligible machine at a $150 trip charge, plus replacement parts.
No service-plan enrollment requiredA practical plan for dependable operation
Scheduled cleaning under the quarterly plan covers customer-owned pull tab machines, regardless of where purchased, and machines leased or loaned directly by Primo. Diagnostic and repair service is limited to machines purchased from Primo or leased or loaned directly by Primo. Machines leased or loaned by another party are not eligible for cleaning or service. The quarterly fee includes cleaning for one cleaning-eligible machine. Add $75 per additional cleaning-eligible machine, per quarter.
Quarterly preventive cleaning
One cleaning-eligible machine receives one scheduled preventive maintenance cleaning each quarter. Add $75 per additional cleaning-eligible machine each quarter.
Service visits included
For service-eligible machines, covered diagnostic and repair labor, including required follow-up visits, is included in the quarterly plan. There is no limit on covered service calls.
A clear service path
Call Primo when something goes wrong. Replacement parts are identified and billed separately.
Built for Primo locations
Support for your Smart Maxim and other eligible machines.
Keep the machines your customers recognize ready for ticket sales with scheduled cleaning and a clear service path when help is needed.
What the plan includes
The service plan is designed to make routine maintenance and repair support easier to schedule and easier to understand.
Common questions
Which machines are eligible?
Cleaning eligibility includes customer-owned pull tab machines, regardless of where purchased, and machines leased or loaned directly by Primo. Diagnostic and repair service is limited to machines purchased from Primo or leased or loaned directly by Primo. Machines leased or loaned by another party are not eligible for cleaning or service.
What does a covered service visit cost?
For service-eligible machines, covered service visits and labor are included in the quarterly plan with no separate service-call charge. Required return or follow-up visits are also included.
Are replacement parts included?
No. Replacement parts are billed separately at current retail pricing.
What if another machine is added?
The quarterly fee includes cleaning for one cleaning-eligible machine. Add $75 per quarter for each additional cleaning-eligible machine. Covered service calls remain included for service-eligible machines.
What is available without a Service Plan?
A cleaning visit is $100 for one cleaning-eligible machine, plus $75 for each additional cleaning-eligible machine at the same location. A service call is a $150 trip charge plus parts for a service-eligible machine. Neither requires service-plan enrollment.
When does coverage begin?
Coverage begins on the Effective Date shown in the signed service agreement.
Help protect ticket sales at your location
Call Primo to discuss the quarterly plan or request separate cleaning or service.