Last updated: August 4, 2026
PRIMO Gaming Supply Co., LLC ("Primo," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share personal information through primogamingsupplyco.com and Primo's related direct sales, ordering, customer service, catalog, email, and text messaging activities.
Primo's text messaging program is also governed by the separate SMS Terms and Conditions.
Information We Collect
Depending on how you interact with Primo, we may collect:
- Contact information, such as your name, email address, phone number, and mailing or billing address.
- Organization and eligibility information, such as your company, charity, entity name, and license or exemption information when applicable.
- Account and order information, such as login details, products ordered, order history, delivery information, returns, and transaction status.
- Payment information, such as your payment method, billing details, transaction amount, and payment status. Payment providers may collect additional card or bank information needed to complete a transaction.
- Communications and marketing information, such as contact-form messages, support requests, catalog requests, email or text signup details, consent choices, and subscription status.
- Website and device information, such as your Internet Protocol address, browser, device type, pages and products viewed, referral information, and cookie or similar identifiers.
How We Use Information
We may use personal information to:
- Operate and improve our website, accounts, and customer service.
- Process orders, payments, returns, refunds, and deliveries.
- Confirm customer or license eligibility for regulated products.
- Respond to questions, support requests, and catalog requests.
- Send order, account, service, email, or text communications.
- Record and honor consent, unsubscribe, and other communication choices.
- Measure website use and marketing performance.
- Protect our website, customers, accounts, and transactions.
- Meet legal, tax, accounting, licensing, and recordkeeping obligations.
How We Share Information
We may share personal information with service providers that help us operate our business, including:
- Ecommerce, website hosting, account, and order-management providers.
- Payment processors and financial service providers.
- Shipping, delivery, catalog, and fulfillment providers.
- Email, text messaging, customer support, and communication providers.
- Analytics, website-security, and fraud-prevention providers.
We may also share information when required by law or when reasonably necessary to protect Primo, our customers, or others. We do not include a complete list of service providers in this policy because the providers we use may change.
Cookies and Analytics
Primo and its service providers use cookies and similar technologies to operate the website, remember cart and account activity, protect forms and transactions, provide support features, measure website use, and understand marketing performance.
These technologies may collect device, browser, page-view, product, referral, and commerce-event information. You can use your browser settings to block or delete cookies. Blocking some cookies may prevent parts of the website from working correctly.
Email and Text Messages
If you sign up for marketing emails, you can unsubscribe using the link in an email. Unsubscribing from marketing does not stop order, account, or service messages.
If you sign up for Primo text messages, consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Text STOP to cancel and HELP for help. See the separate SMS Terms and Conditions for more information.
Security
Primo uses reasonable safeguards intended to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.
Retention
Primo keeps personal information for as long as reasonably needed to fulfill the purposes described in this policy. This may include completing transactions, providing support, maintaining required business or licensing records, honoring communication choices, resolving disputes, and meeting legal, tax, accounting, or regulatory obligations. Retention varies based on the information and why it was collected.
Your Choices and Privacy Requests
You may ask Primo to review, correct, or delete personal information by emailing tlynn@primogs.com. We may need to verify your identity before completing a request. We may retain information when needed to complete a transaction, comply with law, maintain required records, protect an account, or resolve a dispute.
Depending on where you live, applicable law may provide additional privacy rights. Primo will review requests and respond as required by applicable law.
Children's Privacy
Primo's website and services are intended for businesses, charities, qualified organizations, and their adult representatives. They are not directed to children under 13. If you believe a child has provided personal information to Primo, please contact us.
Changes to This Policy
Primo may update this Privacy Policy as its services, practices, or legal obligations change. The date at the top will show when the policy was last updated.
Contact Us
For privacy questions or requests, including deletion requests, contact:
PRIMO Gaming Supply Co., LLC
2250 Wood Drive
Spencer, IN 47460
Email: tlynn@primogs.com